No matter what group of people you’re working with
(your family, your coworkers, your intramural teammates, your church group), an open and effective line of communication is key. But that phrase, “effective communication”, tends to get thrown around a lot doesn’t it. As it turns out, there’s a whole lot to effective communication
. There’s listening, using the appropriate tone and hand gestures, and various other things we do while talking. However, in most groups of people there are bound to be one or two shy folks, so how exactly do you get them talking? Well here you go; three ways to get someone engaged in a conversation: 1.) Say statements instead of questions.
I know it sounds counterintuitive, but it works. Asking someone a question demands a response. And not just any response, but one that is on subject and within a socially acceptable time frame. You’re putting pressure on someone without even knowing it. Statements, on the other hand, demand no response, allowing the other person to answer when and if they feel comfortable or not. A question also provides you the opportunity to judge them depending on their answer, while a statement simply says something about yourself.
For example, say you sit down next to a co-worker during lunch break and they are eating something that looks very spicy. The question, “Wow, what is
that? Is it really spicy?” can seem innocent, but it’s more difficult that you might think. The statement, “Wow, you must be pretty brave, that looks spicy!” is much easier to handle. The listener is required to do nothing, you were simply making a statement that their food looks spicy. 2.) Compliment them.
Just as the above example indicates, the listener appeared to be “brave” when eating spicy food, not “crazy”. In addition, a compliment can open the door to letting them feel comfortable in their own skin
. A simple, “Wow, you have beautiful handwriting!” can give someone that tiny boost of self-confidence they need to open up a bit more. 3.) Say something about yourself.
People don’t, in general, willingly open up to strangers. Therefore, if you want someone to open up to you, you’ve got to make yourself seem a little less like a stranger, and a great way to do that is to say a little bit about yourself
Take the above example in the break room. You can continue the conversation to say something like, “Wow, you must be pretty brave, that looks spicy! I never could eat spicy food, though I do keep trying!” In just one sentence, you have gone from “Stacy, the lady who sits at the west desk,” to “Stacy who wants to like spicy food.” It’s a small change, but a significant one
Morale tends to be one of those tricky words thrown around meetings. Every company wants good morale
around the office but very few companies actually go through the trouble of determining how to achieve it.
But really quick, before we get into how to destroy morale (and why this would be a horrible
thing to happen), what exactly is
Morale can be loosely defined as the level of confidence or optimism felt by an individual or a group. It’s the feeling a person gets that they can make a difference in their environment; that they matter, and that they are valued. A high morale gives you employees that are committed and motivated to their task. Low morale gives you apathetic, uncaring employees that are probably searching for other jobs during their breaks. Which would you rather have? Exactly.
So if you’re looking to have the most productive environment possible, here are the top five things you should avoid: 1.) Embracing ignorance.
The old phrase, “What they don’t know won’t hurt them” has no place in a workplace environment. Essentially, it means you’re rewarding poor communication and giving them an excuse for a low level of motivation. Don’t just explain the project to your employees, explain the reason
for the project, allowing them to become invested
in it as well. 2.) Assuming.
How’s it go? Oh that’s right; assuming just makes an ‘ass’ out of ‘u’ and ‘me’. It all comes back to communication. How many movies have there been made based on a simple plot of miscommunication and assumption? Too many to count. Don’t let your workplace turn into a shenanigan-stuffed Hollywood comedy. 3.) Fault-finding.
There’s a difference between giving out constructive criticism and finding faults in every little thing.
Believe it or not, sometimes someone just does a good job and they should be recognized and awarded appropriately. Everything
does not need to be a learning experience
. 4.) One-Upping.
Everyone has been guilty of this at one point or another, and most of the time we probably don’t even realize we’re doing it. But when an employee comes to you describing a certain success they’ve had (maybe they finished that 12 page report in only three days), explaining how you once finished a 50 page report in only four days isn’t going to be an amusing story, it’s going to downplay their success
. 5.) Not caring.
As much as people want to keep work and personal life separate, the fact is the two tend to mix at least a little bit. Things are going to happen at home that affect a person’s performance at work (perhaps a loved one has just passed away) and things are going to happen at work that certainly affect a person’s home life. Plus, most people spend even more time at work than they do with their own families. Remembering little things, like birthdays, or asking how someone is doing after they have suffered a loss or tragedy can give a much needed boost
to a low morale environment.
In a perfect world, all teams would work perfectly together; meetings would run smoothly, problems would be easily ironed out and everyone would be happy. However, as we all probably already know, we don’t live in a perfect world. And while one person may believe a team is functioning as well as it could be, another member may have a different opinion. The fact is, just as every other aspect of a business
needs to be evaluated, and so does the collaboration process
of the actual team.
So gather your team members together, provide a few snacks (a few cookies work wonders for cutting tension) and explain that a simple evaluation needs to be done. Make sure all evaluations are anonymous, and have each member rate the team against the following criteria: 1.) Clarity of team goals.
Is it clear what the team is actually trying to accomplish? Is it clear who exactly is benefitting the most from the accomplishment of the team’s goals
? If a member from one department feels accomplishing the stated goals only benefits members from another department, it could mean that some of the team’s goals are too narrow or that they aren’t being explained properly. 2.) Clarity of individual roles and responsibilities.
A friend of mine works as a coach for a university softball team. When the university was hiring new athletic trainers, they informed her she had been nominated as the chair of the committee. However, no one explained her responsibilities. People would just call her office asking if she turned in “that review” or had completed her “recommendation rundown” and she had no idea what they were talking about. Encourage your team members to describe times they have felt like this. 3.) Efficiency of time and resources.
Ever been to a meeting that was a complete waste of time? One that was simply a gathering of people so your supervisor could hear herself talk? Hopefully your team meetings aren’t like this, but if they are it’s an incredible waste of resources. Have team members list ideas to make meetings more efficient. Maybe a memo could be sent out before hand with a list of required paperwork or the itinerary could be emailed out letting people know exactly what part of the meeting will be relevant to them. 4.) Facilitation of ideas.
Do your team members have a voice? If they suggest something, do you get defensive or hear their ideas? Are they constantly interrupted by other teammates? Is the environment conducive to a productive meeting or is it absolutely freezing and they can’t wait to get out of there (don’t scoff; a comfortable room temperature is actually very relevant to productivity)? 5.) Rewards and general concerns.
While accomplishing a specific goal
sounds like it should be enough, more often than not, it isn’t. Encourage team members to list possible incentives or ways productivity could be increased. In addition, have them list any general concerns they may have about how the meetings are run. This could be scheduling or even fairness. I worked nightshifts at a previous job, and until someone mentioned it all meetings were held at 3:00 in the afternoon. That’s great if you work day shift, but it’s an awful time for nightshift. Everyone was much happier
when meetings were changed to 8:00 in the morning, right between shift changes.
Every new experience
comes with a learning curve. The first time you bake an apple pie, you realize you needed a touch more cinnamon and make a mental note for next time. The first time you drive a new car you realize the brakes are a bit more sensitive, and adjust yourself accordingly. Basically, the first time you have ever taken on a new venture you have learned a few things for yourself.
But running your own business is different. It takes an immense amount of time and effort to open your business, and one mistake may cost you everything; your reputation, future clients and even your entire life savings. So to keep you a few steps ahead of the game, here is a list of the three most common regrets for first time business owners. 1.) Being unprepared for growth.
Every owner hopes
their business will be an immediate success
, but very few are prepared for when it happens. Being prepared
means you have the proper personnel needed to handle the increase in work (shipping and manufacturing, for example), the skills and equipment to keep everything organized and the ability to have effective communication and collaboration among your employees
. Remember, getting new customers isn’t too tricky; keeping them
is. 2.) Failing to keep a database from the start.
Many people put the record keeping tasks to the back burner when they open a new business. After all, they only have six consistent customers, so why not just worry about the customers you have and deal with more as they come? No problem, right? Not quite. This might have been a fine business strategy when you were 12 and running a lemonade stand, but not anymore. You need to have an organized and up-to-date database from day one, including your list of customers, their contact information and purchase receipts. 3.) Hiring friends and family.
This tends to be one of the most common business mistakes of all time, so we’re going to reiterate its importance: don’t hire someone because you like them, hire someone because they are the best possible person for that job.
When you hire someone based on their likeable personality alone, you are setting yourself up for two major issues: the job won’t be done with the quality you’re expecting and bridges could be burned in the process. Nothing ruins a friendship like having to fire your friend, and you don’t want to put yourself (or a loved one) in that situation.
Are you in love with your business
partner? Not just for their love of numbers, the company you have created together, or their customer service skills, but their cute little nose, their manly smell or the way they make your knees go weak with a passionate kiss?
Whoa, back up. Passionate kiss? Can entrepreneurs do that sort of thing?
They can and they do! Even though the U.S. Census Bureau does not provide exact data on the number of businesses own by couples, they do show that approximately 3 million businesses are owned equally by men and women, estimating that the vast majority of these are businesses owned by an “entrepreneurial couple”. It would wrong of us to assume that none of these couples are romantically involved. Out of 3 million…that sure is a lot of lovin’ in the office.
In addition, the phenomenon occurs even more regularly when applied to small businesses with less than 10 employees. Apparently when people live together, laugh together and decide to build a life together, the imagined life of working side by side through the long hours required of business ownership is a logical next step. And it is. They trust each other, they enjoy being together and they are often passionate about the same things. These couples jump into the business with all of the passion that got them into bed the first time and it is a beautiful, passionate journey; most of the time.
To ensure it is a passionate and wonderful journey all of the time,
here are 5 things to consider: 1. Take a break.
Not from the business, but from each other. Go for a walk, go on vacation and go out with friends…alone. You simply have to have moments apart so you have something to talk about when you come back together. No one wants to be the boring folks ignoring each other over dinner and no one wants to be the bickering couple either. Spending time in separate locations keeps you both interesting and able to be just a little bit nicer when you are together. 2. Take care of the couple first.
Someday the kids will be gone, the business will be gone and you will be left staring at the person you decided to build a life with. Don’t wake up and wonder how you ended up in bed with a stranger. Be romantic. Be spontaneous. Be a flirt. Step away from everything but each other once in a while. You deserve it. 3. Set clear goals.
There is nothing worse than working side by side hour after hour only to realize you were both going in different directions. Knowing where you are going, when you want to get there and who is doing which tasks is essential. Deciding your direction now
, when everyone is calm, is a better plan than waiting till you hit a fork in the road; because that fork could very well be used to stab someone in the leg. 4. Hire help.
Someone out there likes to clean toilets and I bet it is neither of you. Someone also knows how to fix a computer, balance the books, and run social media. Let them. Make a list of everything that needs to be done- and what has to be done by you - then farm out the rest. The trick is to use the time you are not doing menial tasks to earn money to pay for the people doing those tasks or to take care of the couple as talked about in point two. 5. Don’t be the boss.
You can kiss your entrepreneurial partner, but you probably don’t want to kiss the boss. The boss is a Big Ol’ Stinking Slob. They think they are always right, use volume and intimidation instead of effective communication and would rather watch others work than participate in work. If you are acting like the boss and your partner doesn’t like it you can be fired. That firing usually means the kids and the house are divided and happily ever after is not going to be the end of your story. Be kind. Be helpful. Be a partner. Don’t be a stinker: don’t be a boss. Bonus Point: You need other people
. And you have to let them into this crazy project you are doing together. Enlist the help of a coach, an accountant, a lawyer and probably a therapist (better early on than when it is too late!). Well-meaning friends and family do not know what you are going through, and truth be told, you probably don’t either. There are people out there who do, and people who can help you lay out a game plan that will keep you sane, prosperous and most importantly, together. Let them.
Now go kiss your big ol bundle of entrepreneurial passion- and don’t stop till their knees go weak. But, do it fast, you have work to do
Let’s face it; everyone has a few personality traits that can be a bit of a…pain in the neck. But for the most part, they’re harmful. So you don’t like it when your green beans touch your pork-chop, or you tend to talk a little too long when you’re on the phone, it’s probably not going to be the downfall of your business
or the unraveling of your family
. The following personality traits, however, are going to cause some serious difficulties in your life, and it’s recommended that you do something to make some changes, stat. 1.) You focus on the negative.
No one wants to be around a Debbie Downer, but have you ever tried working for one? Don’t defend yourself by saying, “Well there’s always room for improvement.” Sometimes a job well done is just a job well done, and it needs to be left at that. Could your employee have turned in that report a day sooner? Would you have done anything with it if it had been
turned in a day sooner? No? Then let it go. No one will want to work for you
if nothing they do is ever good enough. 2.) You misplace your frustrations.
Everyone has a bad day once in a while, but that doesn’t mean you are allowed to scream at your employees when you are really still upset about your alarm not going off this morning. Or maybe you yell at your husband during your late night phone call when in reality you just haven’t seen him in a month and you miss him. If you’re upset about something, address it
. Don’t let your receptionist or your spouse take the brunt of your bad mood. 3.) You’re apathetic.
An individual who is apathetic appears to not care. You may care a great deal about the goings on in your daily life, but you have to act like it for others to get it. An example would be if a costly mistake occurs and you say, “Oh well, let’s not do it again.” A caring person would want to determine why the mistake was made and what can be done to prevent it from happening again. Remember, if you don’t care about the work being done, why would anyone else? 4.) You nag.
A nagging personality is one of the most draining personalities to be around, and why? Because you are never fully alone when you are with a nagger. Everything you do is under constant scrutiny. Are you going to turn that in on time? Are you doing that right? Will they like it? Are you following all
the directions? Exhausting, isn’t it? So stop. When you ask someone to do something, let them do it. Their process for completing a task is fully their own; you don’t have a say. Assign a task and then wait until either the task is complete or the deadline arrives before you make your critiques. 5.) You don’t listen.
Knowing how to really listen
(and I mean really
listen, not just sit there quietly waiting for the other person to finish so you can say whatever it is you want to say), is one of the most invaluable traits there is. The fact is, you are not
always right and you do not
know everything. If you need to make a conscious effort to stop talking, then do it.
The problem with most of these personality traits is that the people that have them don’t realize they have them. Take a second to really examine yourself, every day, to make sure you’re not falling into one of these traps. The most successful teams are happy teams, and you want a happy, successful team
While you may think this seems like a topic that is only applicable to small business owners, think again. What about your daughter that’s in Girl Scouts? Or your son that will be selling coupon books around town in for his baseball team? What about that fundraiser at work you’re throwing? No matter what walk of life you’re involved in, knowing how to increase sales
when you need to is quite a valuable skill. 1.) Have a goal.
Simply saying, “I want to sell as many cupcakes today as I can!” may seem like a good idea, but you’re probably setting yourself up for smaller sales numbers. Instead, create a realistic goal that you would like to achieve, and then break that down into smaller goals
. For example, maybe you’d like to sell 100 cupcakes by the end of the bake sale. That means, if you’re going to be there for 4 hours, that you need to sell cupcakes per hour. This smaller goal will let you know if you are on track to make your larger end objective
or if you are falling off the pace. 2.) Create an incentive.
Sure, just the small fact that you’re bringing in money by selling your product seems like a great incentive, but adding a different dimension, like making it a competition could really up your game. Going back to our bake sale example, maybe you have two tables set up. So create a competition between the two tables. Whichever tables sells fewer cupcakes has to take the other table out for lunch after the sale. 3.) Try to upsell.
A classic example of an upsell is “supersizing.” They’ve already bought the product (maybe it’s an electronic device), so an upsell would be asking, “And do you want the two year warranty with that as well?” If you aren’t attempting to upsell, you’re missing out on quite a bit of business. 4.) Be good to your customers.
Someone who sells a crappy product will only be in business for so long. The fact is, if customers feel like they’re being duped, they may
give you a chance to prove otherwise, but it’s very rare that they would come back after being burned. So make sure to treat them right. Don’t push a product on someone that they clearly don’t need, and don’t push a product on someone that clearly can’t afford it. The end goal isn’t to sell as much as you can in one shot, the end goal is to make sure your business
is in good standing with the customer so that they’ll think of you next time they need a similar service or product. 5.) Increase leads.
You aren’t going to have much business if you don’t get out there and make a name for yourself! As a writer, it’s pretty unlikely that I am going to find work through people stumbling across a random article of mine. Instead, it’s much more productive to reach out to potential clients, inform them of my services and explain how I can help their business
. If you run a carpet cleaning company, for example, don’t just put your number in the phone book, reach out to local property management companies and ask if they will recommend you for services when tenants move out. Every little bit helps.
How do you increase sales
in different areas of your life?