With the ever expanding world of the internet, it can be quite easy to see how business relationships may fall to the wayside. After all, instead of calling customer care, people are directed to an online question and answer forum. Instead of turning in job applications directly to human resources, people are asked to submit theirs online. Even ordering business supplies over the phone is a thing of the past; sure, you can probably do it, but not without hearing about how convenient their new online ordering system is from the person on the other end of the line. Do they know a website has the potential to put them out of a job?
Nonetheless, with so many essential business moves being made over the internet, one might think we were living in a world where human to human interaction was not the preferable option. However, relationships in business are more important than ever. And no matter how much work is done online, there are a few things you need to know: 1.) Nothing can replace excellent customer service.
Ever get to a website and find that you can’t find a phone number? Anywhere?
It’s frustrating to have to sit at a computer and try to decipher what someone else has already deemed the appropriate response to your problem. Maybe that solution isn’t working, maybe that’s not your problem, and maybe you just have no idea what the words in front of you mean.
Having a relationship with your clients
means being there for them in a time of need, and refusing to have a help number on your website is not being there (neither is requiring them to go through 46 steps to reach a human being on the other end, contrary to the opinion of Verizon, but who’s counting). 2.) Do what you say you are going to do.
When a customer has contacted you with an issue, it is up to you to resolve it. Relying on them to remind you of the problem or giving them a list of things they should try and then call you back is lazy. Sure you can teach a man to fish
, but in the business world it’s appreciated if you give that same man a fish or two while he is still learning. Don’t leave your customers out on a limb; once they’ve contacted you take the problem off their hands.
Oh yeah, and fix it. 3.) Facilitate connections.
I work with a local photographer here in town, and one day I asked her how much money she spends on advertising for her business. Her answer: $0.00. All of her clients are from colleague recommendations, word of mouth, and social media. Folks all these client sources are facilitated through favorable relationships. If no other photographers in town respect her, if her clients aren’t happy with her work or she ignores the growing trend of social media, her business dies. It’s as simple as that.
If you’ve ever found yourself in a situation to ask your roommate to move out, you know just how awkward it can be. Even in a good situation where both of you are on great terms and there’s a happy occasion for the change (say you and your significant other want to move in together, for example), it can still be a tough subject to bring up. So before you do, here are a few things you need to know first: 1.) Know what you can legally ask of them.
If you and your roommate have signed a lease and that lease isn’t up for another three months, you and your hubby might just have to wait until then to call the place your own. Until that lease is up, your roommate has just as much right to be there as you do.
Having said that, there is often nothing wrong with just asking. Who knows, maybe your roomie has a friend that needs a place and this could be the perfect time for her to start apartment hunting with someone else. Communicate! 2.) Be open about the situation.
If there is a problem, and that’s why you feel your roommate needs to go, they deserve to have a chance to solve the problem first. They may be completely clueless to the issues you’re dealing with, so make sure you’re open with them from the beginning. Don’t ask them to move out and say it’s due to “allergies”, just ask them to stop burning incense all the freakin’ time and the problem could be solved right then and there. 3.) Do it at the right time.
This is not a discussion that should be put off, of course, but it’s also not a discussion that can happen at any time. Make sure both of you don’t have to be somewhere right away and limit the distractions. And try to be sensitive to what is going on in their lives. Asking them to move out as soon as they get back from their grandma’s funeral isn’t a very good idea. 4.) Give them a realistic time to move out.
Unless they’ve been absolutely unbearable (and by unbearable we mean they lit all your clothes on fire last night, or something of a similar significance), you need to give them a reasonable time to move out. They not only need to find another place, but possibly another roommate, as well as figure out how and when they are going to move all of their stuff. And don’t forget they probably have school and or a job or kids and other commitments they’re juggling too. A month is typically a respectable time period
. 5.) Be compassionate.
If they come to you saying they’ve found a place but they won’t be able to move in until five days after the 30 day period you’ve given them, let them stay for the extra five days. Finding a place to live can be a real pain in the neck and in the end five days is really nothing to get upset about.
How many times during the day do you think something to yourself? Probably more than you think. The truth is, you (yes, that person in the mirror) are the biggest influence on how your life
turns out. And if we can’t change our thoughts, we very well can’t change our actions, now can we? So let’s make sure the following thoughts get shut down before they even start. 1.) I can’t/it’s too late/I’m not good enough/it doesn’t matter anyway/what’s the point.
Yes, all of these excuses fall under the same category and all of them are collectively number one on this list for a reason. Don’t sell yourself short
because your mental guestimate of your abilities is inaccurate. You are just as capable and deserving
as anyone else, and it does matter
or you wouldn’t be having this conversation with yourself right now. Your body is an amazing thing; if you want it to stand up, walk across the street and talk to the cute guy in the coffee shop it will do it. The only thing stopping you is your mind. 2.) I don’t have time.
they don’t have time, but then something comes up and they end up making
time. So make time now! Research has shown that the average person can find an extra six hours (six hours!!)
in their day if they were to prioritize
their tasks and work more efficiently. 3.) I’ll do it someday.
Why someday? Putting it off until “someday” conveys the idea that you aren’t able to do it now, and why? Is there really
something standing in your way? Right now, at this very moment, you are the oldest and wisest you have ever been, while at the same time being as young and able as you have ever been. Don’t waste time
dedicating part of your life to “someday.” Do what makes you happy now
. 4.) I could make a fool of myself.
Yes, you could. You could also trip and fall walking through the grocery store, so do you stop going to the store? No! And the reason: because you’ve been to the store and not tripped and fell
enough times that your mind doesn’t recognize it as a realistic threat. There are many opportunities to make a fool of yourself (many of them you are enormously overthinking), but if you avoided all of them you would be a hermit. Live a little bit and let yourself make mistakes. The fear of being a fool is not keeping you from being one; it’s keeping you from living, period. 5.) It didn’t work out the last time. Circumstances change
and people learn, including you. If you let your past determine your future, your future is going to be an exact replica of your past. 6.) Well if so-and-so thinks it’s a good idea…
Honestly, it doesn’t matter what so-and-so thinks! It matters what you
think! Granted, everyone needs a little advice from someone else once in a while, but constantly needing someone else’s opinion causes you to forget to have one of your own. After all, if so-and-so has a different opinion than you, and you always
go with their opinion, what’s the point in even having your own? Do what you want to do
, regardless of what others may think.
Slumps…we all have them. They’re those little sections of life when things just don’t seem to be going right. Maybe you haven’t been to the gym in a month and no matter what you do just don’t feel like going. Maybe you’ve been behind at work lately and you just can’t seem to catch up. Or maybe it’s your mood; maybe no matter what is going on in your life right now you just feel kind of…blah. These are slumps, people, and once you’re in one it can be hard to snap out of it, but it’s definitely not impossible
. Here are some of the best ways to get yourself back on track. 1.) Stop.
More specifically, stop thinking. Stop thinking about what you have to do tomorrow, what you forgot to do today, how your mother-in-law is driving you crazy, how you’ve gained 6 pounds since June when you promised yourself you’d lose 10: just stop.
Whatever you’ve been doing lately hasn’t been working (you are in fact, in a slump), right? Right, so stop and take a deep breath; you are about to change gears
. 2.) Focus.
Find a place where you can sit, with pen and paper, undisturbed for a few minutes and think clearly. That means you step away from any electronic distractions (the television, the computer, your cell phone, etc.) and go somewhere comfortable. And don’t let yourself make excuses; the world is not going to explode if dinner is 30 minutes later than it usually is for the love of God. 3.) Write it down.
Our minds are constantly running
(as you probably already know). Research has shown that when we write down what we are thinking about on paper (how upset we are with a loved one or what we need at the store, for example), our mind can relax a bit knowing it doesn’t need to keep thinking about that information. It’s the same thing that happens when someone gives you their phone number; you repeat it to yourself until you enter it in your phone or write it down. And as soon as you do, you stop thinking about it, right? Problems you are dwelling on work the same way. So take a second and write down what is bothering you. 4.) Refine.
After you write down what is bothering you
(don’t worry if it’s an insanely long list, chances are you’ve needed to get some things out), take a look at what you’ve written. Did you write “Dan won’t fix those shelves I’ve asked him to fix for 2 weeks” and “Dan didn’t pack the kids’ lunches” and “Dan made work plans on our anniversary night” the problem might not be all of those little things. Instead, the problem might be “Dan and I need to communicate better.” 5.) Determine a resolution.
If the problem is that you and Dan need to communicate better. Write down a time that the two of you need to talk, undisturbed. Not while both of you are running to your cars in the morning, not the second he gets home from work. Pick a time when you can both talk. The same goes for other issues. If the problem is that you’re completely overwhelmed at work, think of a way you can take off some of your workload. Is there a fellow employee that can help you out for a bit (they could be in charge of the phone lines for the day while you work, for example)? Can you speak to your boss about getting caught up on your current assignments before taking on any more projects? If you’ve been feeling unmotivated, think of a way to get motivated
. Haven’t gone to the gym in a while? Maybe you need a new pair of running shoes. 6.) Move on.
Once you’ve addressed these issues and understand what you need to do, move on. Get up, make the dinner you’ve been postponing for 30 minutes, and stop thinking about it. Enjoy your dinner, watch some television with Dan, and get some sleep. Tomorrow your slump ends
Morale tends to be one of those tricky words thrown around meetings. Every company wants good morale
around the office but very few companies actually go through the trouble of determining how to achieve it.
But really quick, before we get into how to destroy morale (and why this would be a horrible
thing to happen), what exactly is
Morale can be loosely defined as the level of confidence or optimism felt by an individual or a group. It’s the feeling a person gets that they can make a difference in their environment; that they matter, and that they are valued. A high morale gives you employees that are committed and motivated to their task. Low morale gives you apathetic, uncaring employees that are probably searching for other jobs during their breaks. Which would you rather have? Exactly.
So if you’re looking to have the most productive environment possible, here are the top five things you should avoid: 1.) Embracing ignorance.
The old phrase, “What they don’t know won’t hurt them” has no place in a workplace environment. Essentially, it means you’re rewarding poor communication and giving them an excuse for a low level of motivation. Don’t just explain the project to your employees, explain the reason
for the project, allowing them to become invested
in it as well. 2.) Assuming.
How’s it go? Oh that’s right; assuming just makes an ‘ass’ out of ‘u’ and ‘me’. It all comes back to communication. How many movies have there been made based on a simple plot of miscommunication and assumption? Too many to count. Don’t let your workplace turn into a shenanigan-stuffed Hollywood comedy. 3.) Fault-finding.
There’s a difference between giving out constructive criticism and finding faults in every little thing.
Believe it or not, sometimes someone just does a good job and they should be recognized and awarded appropriately. Everything
does not need to be a learning experience
. 4.) One-Upping.
Everyone has been guilty of this at one point or another, and most of the time we probably don’t even realize we’re doing it. But when an employee comes to you describing a certain success they’ve had (maybe they finished that 12 page report in only three days), explaining how you once finished a 50 page report in only four days isn’t going to be an amusing story, it’s going to downplay their success
. 5.) Not caring.
As much as people want to keep work and personal life separate, the fact is the two tend to mix at least a little bit. Things are going to happen at home that affect a person’s performance at work (perhaps a loved one has just passed away) and things are going to happen at work that certainly affect a person’s home life. Plus, most people spend even more time at work than they do with their own families. Remembering little things, like birthdays, or asking how someone is doing after they have suffered a loss or tragedy can give a much needed boost
to a low morale environment.
As much as we would all like it to, the concept of teamwork
does not simply “happen.” Instead, it takes a great deal of time working through details to make sure a team works together effectively. But some businesses and families are one step ahead of the game; by creating a culture that facilitates teamwork, constantly
, a groups’ members are already comfortable with the idea of working together. So how can you achieve this in your home or place of business? Read on! 1.) Reward and value efforts of teamwork.
The lone employee has their place, but placing a large amount of reward on something an individual employee does on their own can often give the impression that an individual can be valued more than the group. There’s nothing wrong with a little bit of personal recognition, of course, but try to keep larger rewards (bonuses, compensation, etc.) distributed to groups of people as a display of a team working together successfully. 2.) Build teams to solve issues.
If you are constantly forming teams to resolve issues that arise, people are going to start doing it on their own. If you typically ask for a group of volunteers to solve a problem, the first time a problem comes up while you are out of town group members will follow the protocol; which is to form a team and work through the issue together. 3.) List a teamwork culture as an identifiable value.
The concept of teamwork shouldn’t be inferred, it should be openly accepted. Make sure the idea of teamwork is added to employee handbooks or written agreements so group members understand that it is a priority. 4.) Bring up topics that were solved by teamwork.
I used to work at Billings Clinic, and I remember when they were given a Magnet rating (the top rating for nursing in the country; very few hospitals have achieved this), credit was given to the committee that worked tirelessly to make sure the hospital met specific qualifications. No single individual was acknowledged; it was considered a group effort. 5.) Exemplify teamwork at the executive level as well.
As parents, it’s tough to expect your family to run as a team if you and your spouse do not act as a team as well. The same goes with a business. If Mom is asked a question, saying “I’ll run that by your father” shows that teamwork happens at even the highest level
. Make this a practice in your business as well.
In a perfect world, all teams would work perfectly together; meetings would run smoothly, problems would be easily ironed out and everyone would be happy. However, as we all probably already know, we don’t live in a perfect world. And while one person may believe a team is functioning as well as it could be, another member may have a different opinion. The fact is, just as every other aspect of a business
needs to be evaluated, and so does the collaboration process
of the actual team.
So gather your team members together, provide a few snacks (a few cookies work wonders for cutting tension) and explain that a simple evaluation needs to be done. Make sure all evaluations are anonymous, and have each member rate the team against the following criteria: 1.) Clarity of team goals.
Is it clear what the team is actually trying to accomplish? Is it clear who exactly is benefitting the most from the accomplishment of the team’s goals
? If a member from one department feels accomplishing the stated goals only benefits members from another department, it could mean that some of the team’s goals are too narrow or that they aren’t being explained properly. 2.) Clarity of individual roles and responsibilities.
A friend of mine works as a coach for a university softball team. When the university was hiring new athletic trainers, they informed her she had been nominated as the chair of the committee. However, no one explained her responsibilities. People would just call her office asking if she turned in “that review” or had completed her “recommendation rundown” and she had no idea what they were talking about. Encourage your team members to describe times they have felt like this. 3.) Efficiency of time and resources.
Ever been to a meeting that was a complete waste of time? One that was simply a gathering of people so your supervisor could hear herself talk? Hopefully your team meetings aren’t like this, but if they are it’s an incredible waste of resources. Have team members list ideas to make meetings more efficient. Maybe a memo could be sent out before hand with a list of required paperwork or the itinerary could be emailed out letting people know exactly what part of the meeting will be relevant to them. 4.) Facilitation of ideas.
Do your team members have a voice? If they suggest something, do you get defensive or hear their ideas? Are they constantly interrupted by other teammates? Is the environment conducive to a productive meeting or is it absolutely freezing and they can’t wait to get out of there (don’t scoff; a comfortable room temperature is actually very relevant to productivity)? 5.) Rewards and general concerns.
While accomplishing a specific goal
sounds like it should be enough, more often than not, it isn’t. Encourage team members to list possible incentives or ways productivity could be increased. In addition, have them list any general concerns they may have about how the meetings are run. This could be scheduling or even fairness. I worked nightshifts at a previous job, and until someone mentioned it all meetings were held at 3:00 in the afternoon. That’s great if you work day shift, but it’s an awful time for nightshift. Everyone was much happier
when meetings were changed to 8:00 in the morning, right between shift changes.
For many people, art is considered just a hobby. Painting is something you do on a lazy Sunday afternoon while drinking a delicious cup of espresso and calmly looking back on your workweek (which is almost a myth in itself, as very few people have ever
had the time to do this). The fact is though, art is so much more than previously thought, and here are just a few examples why: 1.) Art facilitates communication.
Art is not a math problem, meaning there is no right or wrong answer. No one argues with you if you prefer one painting to another. Sure, they may ask why, and then voice their own opinion, but yours is not discounted in the process. Because of this, people are naturally more apt to openly communicate in an artistic forum
What’s more, the act of communicating itself is like a flood gate, meaning open communication about one thing often leads to open communication about another. 2.) Art facilitates self-expression.
Ever heard the phrase, “A picture is worth 1,000 words,”? Of course you have, and for good reason. Some things are just too difficult to explain, but a picture can make it all seem clear. Here’s a great example:
If you’ve ever seen the music video for Foo Fighter’s song “Best of You”, you can see there is an incredible mashup of emotion. The video shows pictures and words symbolizing such emotions and concepts as fear, anger, hopelessness, sorrow, innocence, regret and beauty. What you might not
know, however, is that the director, Mark Pellington, was allowed complete creative freedom by the band as a way of coping with his wife’s death. The resulting video is basically a blueprint of his grief, set to the soundtrack of the band’s song “Best of You.” It’s riveting, and you can see it here
. 3.) Art encourages tolerance.
It is impossible to judge in a roomful of art. You may not like a particular sculpture, but you have no idea as to who made it. A beautiful painting can be made by anyone, whether they are black, white, gay, straight, developmentally impaired, old, young, republican, or democrat. In the world of art, we are all equals. 4.) Art facilitates team building.
Working on a group project at work can often be deceptive. If each member of the group breaks off into individual jobs, they may not actually feel like they are part of a collaborative effort. A group painting
, however, is instantly collaborative. Just by looking at it, you can see the individual brush strokes, and if the people in the group had been changed, the brush strokes (and the entire painting itself) would be a different final result. Collaborative art projects team members to work together in an environment where their contribution is noticeable and immediate. 5.) Art is fun.
Not often enough are we able to do something that we actually enjoy, and especially
something that is crucial to the development of specific skill sets. Add a little art in your life and see how it will most certainly change you for the better
Every new experience
comes with a learning curve. The first time you bake an apple pie, you realize you needed a touch more cinnamon and make a mental note for next time. The first time you drive a new car you realize the brakes are a bit more sensitive, and adjust yourself accordingly. Basically, the first time you have ever taken on a new venture you have learned a few things for yourself.
But running your own business is different. It takes an immense amount of time and effort to open your business, and one mistake may cost you everything; your reputation, future clients and even your entire life savings. So to keep you a few steps ahead of the game, here is a list of the three most common regrets for first time business owners. 1.) Being unprepared for growth.
Every owner hopes
their business will be an immediate success
, but very few are prepared for when it happens. Being prepared
means you have the proper personnel needed to handle the increase in work (shipping and manufacturing, for example), the skills and equipment to keep everything organized and the ability to have effective communication and collaboration among your employees
. Remember, getting new customers isn’t too tricky; keeping them
is. 2.) Failing to keep a database from the start.
Many people put the record keeping tasks to the back burner when they open a new business. After all, they only have six consistent customers, so why not just worry about the customers you have and deal with more as they come? No problem, right? Not quite. This might have been a fine business strategy when you were 12 and running a lemonade stand, but not anymore. You need to have an organized and up-to-date database from day one, including your list of customers, their contact information and purchase receipts. 3.) Hiring friends and family.
This tends to be one of the most common business mistakes of all time, so we’re going to reiterate its importance: don’t hire someone because you like them, hire someone because they are the best possible person for that job.
When you hire someone based on their likeable personality alone, you are setting yourself up for two major issues: the job won’t be done with the quality you’re expecting and bridges could be burned in the process. Nothing ruins a friendship like having to fire your friend, and you don’t want to put yourself (or a loved one) in that situation.
Virtual collaboration? As in…collaborating as a team
when no one is even in the same room? Yes, that is exactly
what we are talking about here.
It may seem like something straight out of a sci-fi movie, but the fact is, the future is now. People are utilizing the internet more than ever, which means if you aren’t involved in the virtual world, you need to be…fast.
Otherwise, your company just might be heading down the road to extinction.
However, I do understand the fear involved. The virtual world can be a scary place, and one that is requires different skills. So here are a few tips to ensure your group collaboration
will be as successful online as it is in person: 1.) Make sure everyone understands what is going on before the meeting begins.
This means if someone doesn’t know how to even turn their computer on, you need to be on the phone with them explaining it or have someone else in their area walk them through what to do. Don’t assume that everyone knows how to just type in a web address and follow instructions. For many people out there, they don’t even know what the term “web address” means, so they certainly aren’t going to understand any of your basic instructions for installing a web cam or unzipping a downloaded file. 2.) Have rules established to make sure everyone gets to speak.
Sometimes, when you are dealing in a virtual setting, there can be a bit of a delay. Meaning one person may start answering before another has even heard the entire question. In a situation like this, having the person with the most delay being the first to answer will ensure everyone has heard the question, and everyone will have a chance to speak. 3.) Rotate meeting times.
Chances are, you are all in different time zones, so you’re 7:00 a.m. meeting time might be convenient for you, but not so much for the guy getting up to meet at 4:00 in the morning. If you can find a time that works best for everyone, great, but if not, you need to make sure one person isn’t consistently stuck with the crappy time to meet. 4.) Bring them to you.
One way to do this is to begin each meeting asking the remote attendees what is going on in there neck of the woods. It may be sunny and gorgeous where you are, but it might be blizzarding where they are. Giving them a chance to explain what is going on there will help them feel more connected to everyone else in the meeting. 5.) Provide several different forms of communication.
The meeting shouldn’t be the only way information is getting passed around. Someone should be in charge of sending all the bullet points of the meeting to each member through an email, for example. Having a variety of forms of communication will keep specific members from feeling left out if they aren’t yet comfortable with the virtual setup.