With the ever expanding world of the internet, it can be quite easy to see how business relationships may fall to the wayside. After all, instead of calling customer care, people are directed to an online question and answer forum. Instead of turning in job applications directly to human resources, people are asked to submit theirs online. Even ordering business supplies over the phone is a thing of the past; sure, you can probably do it, but not without hearing about how convenient their new online ordering system is from the person on the other end of the line. Do they know a website has the potential to put them out of a job?
Nonetheless, with so many essential business moves being made over the internet, one might think we were living in a world where human to human interaction was not the preferable option. However, relationships in business are more important than ever. And no matter how much work is done online, there are a few things you need to know: 1.) Nothing can replace excellent customer service.
Ever get to a website and find that you can’t find a phone number? Anywhere?
It’s frustrating to have to sit at a computer and try to decipher what someone else has already deemed the appropriate response to your problem. Maybe that solution isn’t working, maybe that’s not your problem, and maybe you just have no idea what the words in front of you mean.
Having a relationship with your clients
means being there for them in a time of need, and refusing to have a help number on your website is not being there (neither is requiring them to go through 46 steps to reach a human being on the other end, contrary to the opinion of Verizon, but who’s counting). 2.) Do what you say you are going to do.
When a customer has contacted you with an issue, it is up to you to resolve it. Relying on them to remind you of the problem or giving them a list of things they should try and then call you back is lazy. Sure you can teach a man to fish
, but in the business world it’s appreciated if you give that same man a fish or two while he is still learning. Don’t leave your customers out on a limb; once they’ve contacted you take the problem off their hands.
Oh yeah, and fix it. 3.) Facilitate connections.
I work with a local photographer here in town, and one day I asked her how much money she spends on advertising for her business. Her answer: $0.00. All of her clients are from colleague recommendations, word of mouth, and social media. Folks all these client sources are facilitated through favorable relationships. If no other photographers in town respect her, if her clients aren’t happy with her work or she ignores the growing trend of social media, her business dies. It’s as simple as that.
If you’ve ever found yourself in a situation to ask your roommate to move out, you know just how awkward it can be. Even in a good situation where both of you are on great terms and there’s a happy occasion for the change (say you and your significant other want to move in together, for example), it can still be a tough subject to bring up. So before you do, here are a few things you need to know first: 1.) Know what you can legally ask of them.
If you and your roommate have signed a lease and that lease isn’t up for another three months, you and your hubby might just have to wait until then to call the place your own. Until that lease is up, your roommate has just as much right to be there as you do.
Having said that, there is often nothing wrong with just asking. Who knows, maybe your roomie has a friend that needs a place and this could be the perfect time for her to start apartment hunting with someone else. Communicate! 2.) Be open about the situation.
If there is a problem, and that’s why you feel your roommate needs to go, they deserve to have a chance to solve the problem first. They may be completely clueless to the issues you’re dealing with, so make sure you’re open with them from the beginning. Don’t ask them to move out and say it’s due to “allergies”, just ask them to stop burning incense all the freakin’ time and the problem could be solved right then and there. 3.) Do it at the right time.
This is not a discussion that should be put off, of course, but it’s also not a discussion that can happen at any time. Make sure both of you don’t have to be somewhere right away and limit the distractions. And try to be sensitive to what is going on in their lives. Asking them to move out as soon as they get back from their grandma’s funeral isn’t a very good idea. 4.) Give them a realistic time to move out.
Unless they’ve been absolutely unbearable (and by unbearable we mean they lit all your clothes on fire last night, or something of a similar significance), you need to give them a reasonable time to move out. They not only need to find another place, but possibly another roommate, as well as figure out how and when they are going to move all of their stuff. And don’t forget they probably have school and or a job or kids and other commitments they’re juggling too. A month is typically a respectable time period
. 5.) Be compassionate.
If they come to you saying they’ve found a place but they won’t be able to move in until five days after the 30 day period you’ve given them, let them stay for the extra five days. Finding a place to live can be a real pain in the neck and in the end five days is really nothing to get upset about.
We’ve all been there; that moment when things have gotten so bad that it becomes difficult to see how they could ever get better again. Maybe you’ve lost your job and bills are piling up, maybe you’ve just ended a long term relationship and thoughts of eternal loneliness are flooding your mind; either way, there has to be something you can do to get back on track. And as a matter of fact, there is. 1.) Take one day.
When it feels like your world is ending it can be tough to think about anything else, so do what you need to do to clear your mind. However, you need to put a time limit on your groveling or you could end up wallowing forever. If that means sleeping in bed for an entire day, do it. Maybe it means going for a run or watching your favorite movie on repeat. Whatever it is that you need to do, take a day to completely absorb yourself in whatever situation you’re in, then wake up tomorrow, and begin to move on
. 2.) Comprehend your new reality.
Constantly saying “If only this hadn’t happened…” to yourself won’t get you anywhere. This did happen. If you lost your job, you need to stop and look at your current situation without your mind getting carried away. So sit down and take a look at your finances. What are your necessities and what will it take to pay for them (and no, cable television is not a “necessity”)? Exactly how much money do you need to make to keep a roof over your head and food in your belly? 3.) Make a plan, in writing.
And don’t generalize. Saying, “I’ll find another job,” isn’t going to help you right now. Of course you will, but how?
Writing down a serious of steps leading to a job would be much more constructive. Something like: 1.) Talk to everyone I know to see if they know if their current job is hiring, 2.) Search the want ads, 3.) Update my resume, 4.) Go down to the job center to check current openings, etc. 4.) Find the reason (if there is one) and learn from it.
Sometimes things happen for no reason, and there really is no lesson involved. Some things, however, do have a reason for occurring. Is there a reason you were laid off instead of your coworker? It may be that you were simply at the company for less time. Finding the reason allows you to either prevent this situation from happening again
or absolve yourself from feeling guilty over something you had no control over in the first place. 5.) Appreciate the things you do have.
No matter what, you still have some things to be grateful for. A divorce is rough, of course, but you still have you children, right? Try to focus on other aspects of your life that are going well
. Maybe this whole situation has made you realize that you have some seriously amazing friends who would do anything